Managing Business for
a Sustainable Society

Stakeholder Happiness

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Stakeholder Happiness

Stakeholder Communication

SK Networks defines all entities that directly and indirectly impact and are affected by our management activities as our stakeholders. Stakeholders include customers, employees, suppliers, the government, shareholders/investors, and local communities. We aim for successful communication with our stakeholders through various engagement channels. By conducting surveys to collect stakeholders’ opinions on our sustainability management policies, we are committed to actively integrating them into our management activities.

Stakeholders Channels, Issues and Response Roadmap

The table provides stakeholder channel, issue, and response roadmap information and consists of stakeholder, engagement channel, engagement channel, short-term plan (2022 to 2023), short-term plan (2022 to 2023), and long-term plan (2027 onwards).
Stakeholders Engagement Channels Key Issues Short-term
Plan(2023)
Mid-term
(2024 ~ 2026)
Long-term
(2027)
Customers
  • VOC channels
  • Customer satisfaction
  • Increasing customer satisfaction
  • Ultimately resolving pain points which undermines customer satisfaction and enhancing customer value through BM innovation / creation of new BM
  • Improving customer’s ESG assessment items for each brand (including a review of measures to diversify survey targets)
  • Customer contact at agencies / branches
  • Customized solutions for customers
  • Developing new products / services
  • Creating social value through products / services
  • Questionnaires and customer satisfaction surveys
  • Personal information protection
  • Improving customer contact service
  • Website, SNS
  • Analyzing and improving brands (adding / modifying ESG assessment items)
  • Analyzing customer’s ESG assessment trends for each brand
Employees
  • Culture Survey
  • Identifying and resolving factors that hinder employees’ happiness and enhancing the ability to execute happiness strategies following the process of [challenge- performance-growth]
  • Creating an environment to listen to the opinions of employees and practice ambition by utilizing Culture Surveys
  • Improving the happiness diagnosis / measurement system and establishing a sharing system
  • Evolve into a platform for innovation in working methods and corporate culture
  • Conversation with management
  • Strengthening commitment to the management philosophy and activities through communication with the top-level management
  • Providing a regular communication channel for sharing CEO messages and management philosophy and building trust
  • Providing a channel for direct communication between CEO and employees (Regular communication)
  • Expanding the channel for direct communication between CEO and employees (Expanding regular communication)
Suppliers
  • Extend financial support to suppliers
  • Support continuous improvement of business conditions for suppliers
  • Expand the shared growth fund
  • Extend other financial support in addition to the shared growth fund (financial support for ESG-excellent suppliers, etc.)
  • Continue to upscale such support and expand its scope
  • Enhance communication with suppliers
  • Continuously monitor suppliers’ VOC and incorporate it into corporate policies
  • Identify and implement shared growth initiatives
  • Design / introduce programs for visiting suppliers and listening to their VOC
  • Establish online communication channels
  • Visit and listen to VOC - major suppliers (once/year)
  • Reflect VOC on purchase policies
  • Increase the number of suppliers covered by the VOC program as well as the frequency of the VOC visit
  • Support ESG improvement of suppliers
  • Improve and internalize ESG practices in suppliers
  • Promote the awareness of the needs for and criticality of ESG management
  • Provide consulting for ESG evaluation and improvement by suppliers
  • Introduce an incentive program for ESG-excellent suppliers and expand support
  • Support training programs of suppliers
  • Enhance the capabilities of suppliers’ employees
  • Conduct pilot online training programs for suppliers’ employees
  • Expand online training program content for suppliers’ employees and establish it as a regular practice
  • Expand offline training for suppliers’ employees concurrently
Shareholders/
Investors
  • General shareholders' meeting
  • Strengthening two-way communication between the company and shareholders
  • Creating an environment for shareholders to ask questions and securing sufficient time
  • Diversifying communication channels using online platforms such as conversations with shareholders and live broadcasting of general shareholders' meetings
  • Meetings with corporate and private investors
  • Expanding the scope and frequency of exposure to SK networks Financial Story
  • Communicating with investors frequently and publishing reports
  • Conducting online and offline IR events tailored to the needs of investors
  • Establishing awareness of ESG leading companies and securing ESG investment Demand
  • Executing IR in South Korea and overseas for potential investors
Local Community
  • Local governments
  • Activating programs for the vulnerable (securing safety nets, providing benefits of cultural programs to the underprivileged, etc.)
  • Updating social contribution system (2022)
  • Operating social contribution system
  • Upgrading social contribution system
  • Community social security council
  • Managing risks of local community
  • Identifying community-related risks and deriving pools, and establishing risk management system
  • Upgrading community-related risk management system
  • Persons in charge at district welfare centers and community centers
  • Realizing contribution to local community and sustainable environment friendly cities
  • Securing community consultation channels - Signing of business agreement (MOU) for community contribution (2022, Walkerhill-Gwangjin-gu Office)
  • Activating content channels for revitalizing culture/tourism (Walkerhill)
  • Developing and operating community contribution content
  • Developing and implementing win-win program for local community
  • Activating win-win program for local community, measuring and managing performance

Shared Growth with Suppliers

This is the image of joint growth of partner companies. Please refer to the details below for more information. This is the image of joint growth of partner companies. Please refer to the details below for more information.
  • 3 Key Strategies for SK Networks to Grow Together with Suppliers
  • Providing Fair Opportunity and Maintaining Procedural Transparency
    • Declaring ethical purchase
    • Continuously searching for suppliers and providing fair trade opportunities
    • Ensuring procedural transparency of fair trade throughout supplier selection - contracting – payment settlement
  • Enhancing the Cooperation System for Shared Growth
    • Building communication channel and listening to VOC
    • Discovering projects for shared growth
    • Selecting suppliers with good ESG/SRM assessment results and enhancing the cooperation
  • Improving Suppliers’ Competitiveness
    • Creating Shared Growth Fund
    • Preparing support programs for suppliers

*SRM : Supplier Relationship Management

Fair Opportunity and Procedural Transparency

SK Networks' supply chain management performance is reported to the Strategy∙ESG Committee under the Board of Directors, which deliberates on key issues. To ensure the appropriateness of supplier selection and maintain fairness and transparency in purchasing activities, we operate a Purchase Deliberation Committee. The purchasing department convenes the committee to deliberate on applicable purchase transactions*.

* Purchases subject to deliberation include direct contracts worth KRW 500 million or more and competitive bids worth KRW 1 billion or more

Composition of a purchasing review committee, one head of the audit office, one head of the corporate culture office (chairman), and three key management executives* Composition of a purchasing review committee, one head of the audit office, one head of the corporate culture office (chairman), and three key management executives*

*Head of the Strategy Planning Division, Head of the Accounting Division, Head of the Sustainability Management Division

Support for Business Partners’ Employee Training

In 2023, SK Networks encouraged active participation from business partners by providing online ESG training and funding for training expenses. We expanded our educational content beyond the existing human rights and ethics courses implemented in 2022 to include environmental issues, anti-corruption, and the four major statutory training programs. This initiative aimed to alleviate the educational burden on business partners and support their participation in ESG management. In 2023, 225 employees from 19 business partners voluntarily participated, completing a total of 685 courses (100% completion rate, up from 96.6% in 2022). Moving forward, SK Networks is committed to continuously realizing the value of mutual growth by developing and providing diverse and effective training programs to our business partners.

Protection of Our Partner Companies’ Information

Information is the most critical asset for business survival. SK Networks respects the intellectual property rights and trade secrets of our partners and does not force them to pass over technical data or use intellectual property rights when selecting or transacting. Going forward, we will all the more strengthen our information protection system so that the tangible and intangible information of our partner companies can be managed more safely.

Reinforcing the Win-Win Cooperation System

SK Networks deeply empathizes with the hardships faced by suppliers and strives to help them adapt to the rapidly changing business environment. Every year, we visit our suppliers to listen to their views on-site and analyze their opinions to minimize any risks that suppliers may experience. We visited the sites of 46 key suppliers in 2022 and 48 key suppliers in 2023. In 2024, we plan to visit 44 suppliers. Additionally, we share information on matters related to cooperation through the communication forum available through the new procurement system (www.skbuyone.com). We collect opinions and grievances from suppliers through various channels. In 2022, a total of 42 cases were received, and 37 of them were handled (88.1% completion rate) while a total of 271 cases were received and 262 cases were handled (96.7% completion rate) in 2023. Going forward, we will actively incorporate the opinions and requests of our suppliers to enact improvements

Shared Growth Fund : Improving Suppliers’ Competitiveness

SK Networks is actively participating in SK Group’s shared growth fund and mutual growth programs (CEO seminars, MBAs, etc.). Established in an agreement with IBK, the SKN Shared Growth Fund grants low or no-interest loans to suppliers experiencing economic difficulties due to COVID-19 and the economic downturn, a program that provides funds to partners and reduces loan interest. Particularly, we have expanded the scope to the suppliers of subsidiaries since 2021. We supported Fund of KRW 830 million in 2021, KRW 2.19 billion in 2022, and the maximum level of KRW 4.15 billion in 2023, increasing by more than five times compared to 2021. We plan to continue to maintain the current level in 2024.

Status of the Shared Growth Fund
This table provides information on the status of the Shared Growth Fund and consists of year, number of partners, and performance.
Year Number of Suppliers Performance
2021 3 KRW 830 million
2022 9 KRW 2.19 billion
2023 15 KRW 4.15 billion

* As of the End of December 2023

Support of shared growth with business partners

2023
  • To support for strengthening competitiveness of suppliers
  • To expand the shared growth fund coverage
    - 2023 Fund : More than 4 times the amount supported in 2021
  • To prepare a pilot program for additional financial support
  • To reinforce the partner communication system
    - Capture more voices from partners
2024
  • To implement and expand programs to support partners’ excellence
  • To expand shared growth fund coverage
    - 2024 Fund : More than 4 times the amount supported in 2021
  • To expand the additional financial support program
  • To identify and implement mutual growth tasks
2025
  • To re-establish strategies with a focus on mutual growth
  • To lay the foundation to systematically implement the mutual growth system
  • To continue running the Shared growth fund and expanding the financial support program

Supply Chain ESG

SK Networks seeks to establish sustainable, ethical procurement in terms of ESG (Environment, Society, Governance) as a hedge against possible ESG risks with suppliers and increase corporate value. We have prepared a Supplier Code of Conduct that contains regulations regarding corporate ethics, respect for human rights, safety & health, environment protection, etc. We also provide the Guideline for Sustainable Supply Chains and reflect the aspect of social responsibility in the supplier selection and appraisal process.

Guideline for Sustainable Supply Chains

All suppliers of SK Networks should comply with its Guideline for Sustainable Supply Chains. The Guideline defines basic principles related to labor, human rights, safety, health, ethics, fair trade, and general management.

Supplier ESG Risk Assessment Results

To strengthen the ESG risk management of its partner companies, SK Networks has incorporated environmental and social criteria to its regular business partner evaluation and conducts an annual ESG pre-assessments. Partner companies subject to ESG risk assessment are selected based on factors such as transaction size, frequency, and business impact. Following the assessment results, improvement targets are set for the following year, and consulting services are provided, including customized training and education.
In 2022, SK Networks conducted improvement consulting for 36 high-risk business partners based on their ESG diagnosis results and improved ESG performance by conducting ESG pre-diagnosis improvement for 24 companies. In 2023, ESG risk assessment was conducted for 48 key business partners (compared to 33 in 2022), reducing the proportion of high-risk business partners to 48% (down from 75% in 2022).
Key improvement factors included establishing safety and health management policies and developing environmental management systems.
SK Networks will continue to enhance the ESG risk measurement, assessment, and management systems for business partners, helping them prevent ESG risks and practice sustainable management.

Supplier ESG Risk Assessment Criteria
Environment
  • Environmental Strategy
  • Environmental Management
  • Environmental Performance
Social
  • Job Security
  • Terms of Employment
  • Employment Equality
  • Social Contribution
  • Ethical Management
  • Health and Safety
  • Safe Investment
  • Supply Chain Management
  • Education
Governance
  • Business Stability
  • Accounting Transparency
  • Management System
Distribution of Suppliers by ESG Risk Group
Distribution of Suppliers by ESG Risk Group Description Image Distribution of Suppliers by ESG Risk Group Description Image

* As of the end of December 2023
* ESG-1 and ESG-7 mean the risk rating based on ESG evaluation.

Changes in ESG score and rating
ESG Score and Rating Change Description Images

Business Partners’ ESG Risk Management Roadmap

2023
  • To support partners in improving ESG
    • 2023 diagnostic coverage target*: 90%
    • Biennial due diligence of high-risk partners and ratio disclosure
    • Improvement consulting support for 36 high-risk partners identified from the 2022 diagnosis
  • To reflect ESG items in regular/excellent partner assessment (relevant regulations to be amended)
2024
  • To support partners in improving ESG
    • Diagnostic coverage target: 100%
    • Establishment of high-risk partner ratio
    • Improvement consulting support for high-risk partners identified from the 2023 diagnosis
  • To introduce an incentive system for partner ESG excellence according to partner assessment results
  • To support subsidiaries in ESG-based purchasing
2025
  • To support partners in improving ESG
    • 100% diagnostic coverage retention
    • High-risk partner ratio target achievement
    • Improvement consulting support for high-risk partners identified from the 2024 diagnosis
  • To expand incentive support for partner ESG excellence according to partner assessment results
  • To support subsidiaries in ESG-based purchasing (continued)

* Ratio of high-priority partners that underwent ESG assessment and diagnosis

Social Contribution Policy

Based on its three principles of ʻHappy Participation, Happy Coexistence, and Happy Changes,’ SK Networks conducts various social contribution activities and strives to contribute to the better changes and sustainable growth of the local community. We pursue social contribution activities in which employees can voluntarily participate through effective support based on core competencies and businesses of employees by making it aligned with our BM. We are expanding the scope of our social contribution to all stakeholders who can be affected by our business activities throughout the supply chain, not just the local community near the business site

Local Community Support Roadmap

2023
  • Upgrade of SK Networks social contribution programs(2022)
  • Annual volunteer work hour target per employee : 20 hours
  • Plan and roll out of SK Networks probono service programs
  • Development of measures for impacts of social contribution activities
  • Conduction of regular surveys on SK People
2024 ~ 2025
  • Roll out of SK Networks social contribution system
  • Expansion of probono service coverage
    - Linking social contribution performance with BM
  • Upgrade of the impact measurement from social contribution activities
  • Conduction of regular surveys on SK People and improvement of social contribution programs
  • SK Networks(head office) achieved a participation rate of 85% or more of its employees in social contribution programs
2026 ~
  • Upgrade of SK Networks social contribution system
  • Upgrade of the performance of probono activities
    - Linking social contribution performance with BM to a greater degree
  • Forging partnership model with external stakeholders (public organizations, local communities, NGOs, etc.)
  • SK Networks(head office) achieved a participation rate of 85% or more of its employees in social contribution programs

Activities and Performance for the Local Community

SK Networks strives to become a company that contributes to the growth of the local community and coexists with it by providing continuous support to various vulnerable groups in the local community linked to its main business sites. We are engaging in the local community through employees’ participation activities such as food service at Myeongdong Bapjib (restaurants), cleaning up of Namsan Park and Yeoui Saetgang Park, and plugging. One hundred one employees participated in the food service activities at Myeongdong Bapjib, started in 2022, over 14 occasions, donating KRW 15 million for meals of more than 2,000 people in 2023, and they are continuing their supports in 2024. These activities have contributed to an increase in the average number of vulnerable groups visiting Myeongdong Bapjib each time by more than 100 people in 2024 compared to 2023. We are participating in various support programs for vulnerable groups in the local community, such as briquette and kimchi sharing, shantytown support, education instrument support for the Children's Museum, and support for Gwangjin-gu Food Market, donating more than KRW 100 million every year for the past three years. In particular, in the activity to support the Gwangjin-gu Food Market, Walkerhill provided 3,717 items for free to 747 people through cash and in-kind donations of approximately KRW 19.5 million, including Walkerhill’s HMR* in 2023, increasing the number of supported by 33 people compared to 714 people in 2022. Through this, we contributed to supporting a total of 6,438 people (increase by 1,280 people compared to 5,158 people in 2022) in the Gwangjin Food Market in 2023. We plan to continue to support stable operation of sharing activities for low-income groups in the local community through consistent sponsorship activities in 2024.

* HMR : Home Meal Replacement

Future Plans

SK Networks will grow together with the local community with the goal of maximizing the happiness of the entire society. We will maintain a close partnership and seek win-win growth through continuous support for the local community based on the voluntary participation of employees by expanding linkage with business model.

Supporting SE* Ecology

SK Networks vows to leverage business to address social challenges and innovate business models with focus on social values, supporting the SE ecosystem in so doing. In particular, SK Networks has persistently endeavored to bolster up a social safety net, support for less-advantaged social classes having potential for future growth (youth education programs, mom-and-pop business support packages) and resolve challenges facing local communities in connection with SK business sites.

As a part of its business, SK Networks seeks to forge partnerships and facilitate shared growth with social enterprises that share common aspirations with it, trying to help social enterprises rise on their own and create opportunities for joint business innovation by leveraging SK Networks people’s expertise. SK Networks also plans to gradually expand collaboration with external stakeholders to promote SE ecosystem.

* Social Enterprise

Goals for supporting SE ecosystem Roadmap

2023
  • Development of strategy to support SE ecosystem
  • Operation of SK Networks’ probono programs
    - Target-type probono / Spot-type probono
  • Conduction of regular surveys on social enterprises with questions on SE ecosystem promotion activities
  • Participation in consultative bodies/alliances forged in the SK Group
2024 ~ 2025
  • Expansion of the scope of support for SE ecosystem and performance measurement
  • Fostering of participation in probono programs
  • Improvement of SE ecosystem support programs as feedback from participating SEs and SK Networks people
  • More active participation in consultative bodies/alliances forged in the SK Group
2026 ~
  • Upgrade of the SE ecosystem support strategy and performance
  • Boosting up of probono program performance
  • Expansion of collaboration with external stakeholder

SK Networks probono

SK Networks Pro Bono Launch Photo

2024 SK Networks probono’s opening ceremoney

  • Performance in 2023

    In 2022, 182 people from SK Networks and Subsidiaries worked on target-type (28 persons), spot-type (11 persons) probono activities and usability test (143 persons) for a total of 420 hours, creating about KRW 48 million in social value. In particular, the target-type probono activities targeting four social enterprises/ventures involved eight advisory service projects in areas required for the growth of social enterprises/ventures such as new marketing strategy, business model development and product development. In particular, in recognition of these accomplishments, we received the ʻPro bono of the Year Award’, ʻExcellent Award’ and ʻSuper Rookie Award’ from Happynarae. As such, we have contributed to the growth of various social enterprise and SE ecosystem, utilizing our employees’ competencies.

  • Target-type Probono Program

    Target-type Probono, started in 2021, is a program in which several probono participants with professional capabilities gather together as a group to match the needs of social enterprises and provide continuous comprehensive consulting service. The probono group selects social enterprises that conform to their business model and social contribution direction, and match advisory members to the social enterprises selected for 6 months to provide consulting service. In 2023, we provided external cooperation support and app and service support for ‘Iuthada (Neighboring)’, which provides matching services such as hospital companion and care services, in connection with the Seoul Station Side Village Counseling Center, to secure new customers and establish mid- to long-term marketing strategy directions. We also created opportunities to attract new customers through cross-banner advertising on the ‘Tire Pick’ app and the ‘Iuthada’ app. We developed a carbon-reducing coffee menu in the SK Networks in-house cafe through consulting service provided to ʻEqualtable’, which sells low carbon coffee, on the opening up of new sales channels, and provided consulting service on the development of a new business model related to EV charging for ‘Zoomansa (People who making parking lots)’, a company that provides idle space as parking lots. Through this, we have contributed to the independent and systematic growth of social enterprises rather than one time development.

Selecting social enterprise
  • Selecting social enterprises relevant to the business models and social contribution direction of SK Networks and recruiting members for the activities
Matching advisors and activities
  • Matches social enterprises with needs for advisory services with SK Networks’ people having relevant capabilities
  • Operating advisory activities (for 6 months)
Monitoring and evaluation
  • Monitoring performance and satisfaction level (year-round)
  • Evaluating and rewarding
Future Plans

In 2024, SK Networks plans to select AI-based social enterprises, which are matched with its future business direction pursued to provide comprehensive consulting services. SK Networks plans to contribute to the SE ecosystem and gradually expand it by utilizing its business model-based specialized core capabilities.